Enhance Customer Engagement

6 days ago

Sydney, New South Wales, Australia beBeeExperience Full time $70,000 - $80,000
Customer Experience Manager

The ideal candidate will have a strong passion for delivering exceptional customer experiences, excellent leadership skills, and a drive for business success.

  • Oversee product selection, stock levels, and service quality to meet or exceed customer expectations.
  • Implement promotions, set competitive prices, and drive sales growth through effective customer engagement strategies.
  • Develop and lead local marketing efforts and advertising initiatives to attract new customers.
  • Assist customers with product choices and provide personalized support to enhance their experience.
  • Manage accurate records of stock and transactions, as well as team performance metrics.
  • Recruit, train, and supervise staff to ensure smooth operations and high performance standards.
  • Ensure adherence to workplace safety, hygiene, and industry regulations.
Requirements:
  • At least 1 year of experience in retail, hospitality, or management.
  • Certificate or diploma in customer experience management preferred.
  • Strong leadership, sales, and business skills.
  • Ability to manage budgets, inventory, and team performance.
  • Passion for delivering exceptional customer experiences.

Key Responsibilities:

  • Lead the development and implementation of customer-centric strategies.
  • Drive sales growth through effective customer engagement and retention.
  • Collaborate with cross-functional teams to achieve business objectives.
  • Conduct regular reviews and feedback sessions to improve employee performance and satisfaction.

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