Enhance Customer Engagement as a Support Specialist

2 weeks ago

Sydney, New South Wales, Australia beBeeCustomerService Full time $60,000 - $90,000
Job Title: Associate Customer Service Consultant

We are seeking a highly skilled and motivated individual to join our team as an Associate Customer Service Consultant. As a key member of our customer service team, you will play a vital role in delivering exceptional customer experiences and ensuring that our clients receive the highest level of support.

About the Role:
  • Answer and log customer enquiries received via phone, email, and other channels in a timely manner.
  • Liaise with intermediate/senior customer service consultants to resolve unusual and complex customer requests, following the escalation process as required.
  • Maintain customer relationships and provide exceptional customer experience regarding the effective use of our Class suite of platforms.
  • Assist with the development of Knowledge Base articles, help documentation, and other training materials for new and existing features and/or processes.
  • Be up to date with the features of our platforms and how they are applied in typical business processes through internal and external training, documentation, and other resources.
  • Raise system issues, enhancement requests, and provide product feedback for review & validation, in line with the escalation process.
Requirements:
  • No specific qualifications are required, but a formal degree or certificate qualification in Accounting or Information Technology is highly regarded.
  • Excellent written and oral communication skills.
  • The ability to listen and ask probing questions to understand customer concerns.
  • The ability to troubleshoot issues and determine resolutions to complex issues and communicate those resolutions to clients, team members, other staff members, and other stakeholders.

This is an exciting opportunity to join a dynamic team and contribute to delivering exceptional customer experiences. If you have a passion for delivering high-quality customer service and are looking for a challenging and rewarding role, we encourage you to apply.

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