Reservation Services Manager

2 days ago

Sydney, New South Wales, Australia beBeeCustomer Full time $90,000 - $120,000
Job Overview

As a key member of our Hotel Reservations and Groups Department, you will play a pivotal role in leading a high-performing team to deliver exceptional customer service.

The successful candidate will be responsible for managing day-to-day operations, leading and coaching an experienced team, maintaining a revenue management focus, and ensuring seamless guest experiences.

Key Responsibilities
  • Manage the Hotel Reservations and Groups department with efficiency and effectiveness
  • Lead and develop an experienced team to provide outstanding customer service
  • Maintain a revenue management focus to maximize hotel performance
  • Ensure guest satisfaction through seamless experience delivery
Required Skills and Qualifications
  • Excellent organizational and communication skills
  • A positive attitude and collaborative nature
  • Commitment to delivering exceptional customer service
  • Knowledge of hotel property management systems desirable
  • Previous experience in reservations/sales within the hotel/leisure sector desirable
Benefits

We offer a range of benefits that make us a Great Place to Work, including competitive pay and incentives, free meals, travel discounts, career progression opportunities, flexible rosters, and access to learning and development courses.

Hilton is dedicated to providing exceptional guest experiences across its global brands. Our vision is to fill the earth with the light and warmth of hospitality, unifying our team to create remarkable hospitality experiences around the world every day.

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