VIP Customer Experience Specialist

4 days ago

Sydney, New South Wales, Australia beBeeCustomer Full time $70,000 - $87,000

At Crown Resorts, our purpose is to create exceptional experiences with respect and care for our communities.

We act with integrity, we care, we strive for excellence and we work together. We uphold these values in every interaction, whether it be with customers, our colleagues or the broader community.

Welcome and farewell guests into gaming areas, assist with membership enquiries, register prospective members to the gaming programs and maintain the presentation of the VIP facilities as a VIP Host.

This role requires providing exceptional customer service, building positive relationships, and working shifts over a 24/7 roster including days, nights, weekends and public holidays.

The ideal candidate will entertain guests at Crown events, assist with in-room promotions and events as required, and ensure Responsible Service of Gaming and Alcohol.

A proven track record in conflict management, immaculate presentation and grooming standards, and obtaining a NSW Special Employee Gaming Licence are necessary requirements.

This is a full-time position offering free meals on shift, designer uniform, subsidised parking nearby, Discounts at Crown venues Australia wide, flexible working arrangements, and paid parental leave.

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