VIP Customer Experience Specialist

1 week ago

Sydney, New South Wales, Australia beBeeCustomerService Full time $65,221 - $80,827

**Key Role Summary**

We are seeking exceptional customer service professionals to join our VIP Host team.

  • As a key member of the team, you will be responsible for actively promoting and communicating the Clubs Loyalty Program and providing high-quality service to top-tier customers.
  • You will facilitate and coordinate promotions, draws, and events to ensure a strong rapport is built and maintained with loyalty program members.

Main Responsibilities:

  • Deliver exceptional customer experiences that lead to increased customer satisfaction and retention.
  • Organize and host VIP events that exceed customer expectations.
  • Confidently resolve customer complaints in a timely manner.
  • Maintain confidentiality of customer information at all times.
  • Provide seamless support to customers across various channels.
  • Liaise with the Leadership Team to pass on customer feedback and insights.

Requirements:**

  • Demonstrated ability to foster relationships across diverse cultures, age demographics, and skill levels.
  • Strong interpersonal and verbal communication skills.
  • Problem-solving and conflict management skills.
  • Tactful, resilient, and professional attitude in all situations.
  • Solid understanding of gaming machines and basic technical issues.
  • Excellent time management skills to ensure efficient delivery of services.
  • Vibrant, amicable, and enthusiastic attitude.
  • Multilingualism (Cantonese and Mandarin speaking) is an advantage.
  • RSA and RCG certifications are mandatory.

Benefits:

  • Full-time or part-time positions available.
  • Free parking on-site.
  • Two-minute walk to Hurstville station.
  • Uniform provided.
  • Employee discounted meals.
  • Employee health and well-being benefits.

Culture:

We promote a calm and respectful workplace culture where teamwork and fun thrive. Our Customer Service team fosters growth opportunities for career development.

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