VIP Customer Experience Manager

5 days ago

Sydney, New South Wales, Australia beBeeAccount Full time $55,000 - $60,000

At Meliora Marketing, we're on a mission to set the standard for innovative acquisition & retention services in the betting & gambling industry. Representing some of the biggest casino and sportsbook brands in New Zealand and Canada, we pride ourselves on delivering exceptional experiences not just for our players, but for our employees too.

 

We're a vibrant, close-knit team of 25 who love what we do and celebrate hard work. And here's the best part—our Head of VIP and VIP Team Lead both started from the bottom and worked their way up. We value talent, perseverance, and offer growth opportunities.

 

Crafting Exclusive Offers

You'll craft exclusive offers tailored to individual player preferences. This will also involve looking at and analyzing data (e.g., number of deposits, etc.). Additionally, you'll assist in planning unforgettable events that keep VIPs engaged and returning.

 

About You

You're friendly, charismatic, and people-focused. You're passionate about delivering great experiences and thrive in a fast-paced, fun environment.

 

What We're Looking For

  • Experience in a customer-facing role
  • Outstanding written and verbal communication skills
  • A positive attitude with the ability to build and maintain strong relationships
  • Analytical skills to interpret data and create customized offers

 

What's in It for You?

You'll enjoy a positive, fun, and supportive work culture, a $500 annual allowance for upskilling and training courses, growth opportunities within the company, provision of a laptop to ensure you're set up for success, fully stocked drink and snack area, team activities like bowling, holiday parties, and weekly office fun.

 

Senior Benefits

Senior VIP Account Managers enjoy exclusive, unforgettable experiences like ringside seats at UFC events in Sydney, fancy cocktail parties in Auckland, VIP suites at the Melbourne Formula 1 Grand Prix.

 

Hiring Process

The hiring process involves an initial interview with our Talent Acquisition Team, followed by a second interview with our Hiring Managers in Adelaide, and reference checks before welcoming you to the team.

 

If you're ready to take your career to the next level and be part of a company that values hard work, growth, and unforgettable experiences, we'd love to hear from you.

 

Job Details

Job Types: Full-time, Graduate

Pay: $55,000.00 - $60,000.00 per year

Benefits:

  • Free drinks
  • Free food
  • Relocation assistance

Schedule:

  • 8 hour shift
  • Day shift
  • Fixed shift
  • Monday to Friday
  • No weekends

Supplementary Pay:

  • Quarterly bonus

Requirements

Relationship management: 1 year (preferred)

Work Authorisation: Australia (required)

Work Location: In person

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