Front Office Team Member

3 days ago


Pyrmont, New South Wales, Australia Accor Full time
Job Title: Front Office All-Rounder

We are seeking a dynamic and energetic individual to join our Front Office team as a Casual All-Rounder. This role will provide exposure to all areas of the Front Office function and involve delivering a high level of customer service at all times.

Key Responsibilities:
  • Provide quality service to guests by responding to their requests promptly, efficiently, and courteously during check-in, check-out, and for the duration of their stay.
  • Attend to all incoming calls in a professional and polite manner, striving to provide total customer satisfaction.
  • Maintain control of guest and hotel accounts, ensuring that all charges are accurate and posted on a timely basis.
Requirements:
  • Excellent communication, interpersonal, and time management skills.
  • A friendly and positive attitude with a passion for the hospitality industry.
  • Excellent grooming and presentation standards.
  • The ability and flexibility to work various rostered shifts, including early mornings, late evenings, and weekends.
What We Offer:
  • The opportunity to work across the Accor Brands and be part of its flagship property in Australia.
  • A terrific working environment in the beautiful Darling Harbour precinct.
  • Discounted accommodation and F&B in Accor hotels worldwide.


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