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Front Office Service Specialist

2 months ago

Pyrmont, New South Wales, Australia Accor Full time

Company Overview

Accor stands as the largest and fastest-growing hotel group globally, boasting a network of over 5,000 properties across more than 100 countries. Our commitment extends beyond being a worldwide leader; we are a community of over 260,000 hospitality professionals dedicated to placing people at the center of our operations and fostering a genuine passion for service and excellence.

Located in the vibrant Darling Harbour area, Novotel Sydney on Darling Harbour serves as Accor's flagship hotel. With over 750 rooms offering stunning views of Darling Harbour and the Sydney CBD, Novotel & ibis are celebrated for their quality, simplicity, and value.

Position Overview

At Ibis Sydney Darling Harbour, we are looking for a motivated and enthusiastic individual to become a vital part of our Front Office team as a Part-Time All-Rounder. This role involves engaging with various aspects of the Front Office operations while consistently delivering exceptional customer service.

  • Deliver outstanding service to all guests by promptly, efficiently, and courteously addressing their requests during check-in, check-out, and throughout their stay.
  • Handle all incoming calls professionally and courteously, with a continuous focus on achieving total customer satisfaction.
  • Ensure accurate management of guest and hotel accounts, with timely posting of all charges.
Qualifications
  • Strong communication, interpersonal, and time management abilities.
  • A friendly, positive attitude with a strong inclination for teamwork.
  • High standards of grooming and presentation.
  • A genuine passion for the hospitality sector, coupled with a commitment to delivering outstanding customer satisfaction.
  • Flexibility to work various shifts, including early mornings, late evenings, and weekends.
Additional Information

Our Commitment to Diversity & Inclusion:

  • We are dedicated to fostering an inclusive environment and aim to attract, recruit, and promote diverse talent. Reasonable adjustments are available to support you during the recruitment process.

Benefits:

  • Opportunities to explore various roles across the esteemed Accor Brands.
  • A wonderful working atmosphere in the picturesque Darling Harbour area.
  • Opportunities for personal development at Accor's flagship property in Australia, collaborating with an exceptional team.
  • Discounts on accommodation and food & beverage at Accor hotels worldwide.