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Guest Services Coordinator

2 months ago

Pyrmont, New South Wales, Australia Accor Full time

Company Overview

Accor stands as the largest and most rapidly expanding hotel group globally, boasting a network of over 5,000 properties across more than 100 nations. Our commitment transcends mere leadership; we are a collective of over 260,000 hospitality professionals dedicated to placing individuals at the core of our operations, fostering genuine passion for service and excellence.

Located centrally in the vibrant Darling Harbour, Novotel Sydney on Darling Harbour serves as Accor's flagship establishment. With over 750 rooms offering breathtaking views of Darling Harbour and the Sydney CBD, Novotel & ibis are celebrated for their quality, simplicity, and exceptional value.

Position Overview

We are in search of a motivated and enthusiastic individual to become a vital part of our dynamic Front Office team as a Part-Time All-Rounder. This role encompasses a comprehensive exposure to various aspects of Front Office operations, ensuring a consistently high standard of customer service.

  • Deliver exceptional service to all guests by promptly and courteously addressing their requests during check-in, check-out, and throughout their stay.
  • Handle all incoming calls with professionalism and courtesy, consistently aiming for total customer satisfaction.
  • Oversee guest and hotel accounts, ensuring accuracy in all charges and timely postings.
Qualifications
  • Outstanding communication, interpersonal, and time management abilities.
  • A friendly, positive attitude with a strong inclination towards teamwork.
  • Exemplary grooming and presentation standards.
  • A genuine passion for the hospitality sector, coupled with a commitment to delivering exceptional customer experiences.
  • The flexibility to work various shifts, including early mornings, late evenings, and weekends.
Additional Information

Our Commitment to Diversity & Inclusion:

  • We are dedicated to fostering an inclusive environment and aim to attract, recruit, and promote diverse talent. We provide reasonable adjustments to support all candidates. If you require any adjustments during the recruitment process, please feel free to inform us.

Benefits:

  • The opportunity to work across various esteemed Accor brands.
  • A fantastic working environment in the picturesque Darling Harbour area.
  • Opportunities for personal development at Accor's flagship property in Australia, collaborating with an exceptional team.
  • Discounted accommodation and food & beverage options in Accor hotels worldwide.