Domestic Claims Specialist

1 week ago


Ipswich, South Dakota, Australia Aviva plc Full time
About the Role

We are seeking an experienced insurance professional to join our Technical Claims function as a Domestic Major Loss Adjuster. This is a home-based position, requiring frequent visits to customers across Norwich, Ipswich, Cambridge, and Peterborough.

As a key member of our team, you will be responsible for handling household claims from instruction to completion, within agreed financial authority limits. Your role will involve reasonable travel across the UK and flexible working arrangements, including evenings and weekends.

Key Responsibilities
  • Provide a customer-focused and cost-effective service by handling complex domestic claims.
  • Manage claims cradle to grave, with an intense focus on customer satisfaction and service.
  • Develop and maintain a deep knowledge of technical insurance principles, including subrogation, underwriting practices, and full ABI report writing.
  • Collaborate with stakeholders to ensure seamless claim handling and customer satisfaction.
Requirements
  • Minimum of 2 years' experience in dealing with complex home claims, with exposure to losses in excess of £100,000.
  • Qualified to a minimum of Cert CII, with aspirations to progress to Dip CII, and comparative CILA qualifications accepted.
  • Proven track record of managing claims with an intense focus on customer satisfaction and service.
  • Strong understanding of building practices and regulations in relation to property reinstatements and tendering processes.
What We Offer
  • Salary based on experience, plus an excellent benefits package.
  • Bonus opportunity dependent on performance and Aviva's results.
  • Generous pension scheme, with Aviva contributing up to 14%.
  • 29 days holiday plus bank holidays, with the option to buy or sell up to 5 days.
  • Discounts on Aviva products and other retailer offers.
  • Up to £1,200 of free Aviva shares per year, through our Matching Share Plan and Save As You Earn scheme.
  • Supportive policies, including parental and carer's leave.
  • Flexible benefits, including sustainability options like cycle to work.
  • Three paid volunteering days to make a difference through Aviva Communities.
About Aviva

Aviva is an inclusive employer, welcoming applications from diverse backgrounds and experiences. We value diversity and strive to create a workplace that is inclusive and supportive of all employees.

We are committed to making a positive impact on our customers, communities, and the environment. Join us in shaping the future of insurance and making a difference in people's lives.


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