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Experienced Claims Adjuster

2 months ago

Ipswich, Australia Aviva plc Full time

About the Role:

We are seeking an experienced insurance professional to join our team as a Domestic Major Loss Adjuster. As a key member of our Technical Claims function, you will be responsible for handling high-value and complex domestic claims from instruction to completion.

Key Responsibilities:

  • Provide a customer-focused and cost-effective service by handling household claims within agreed financial authority limits.
  • Travel across the UK to visit customers and complete claims assessments.
  • Work collaboratively with internal stakeholders to ensure seamless claim handling.
  • Develop and maintain a deep understanding of technical insurance principles, including subrogation, underwriting practices, and full ABI report writing.
  • Stay up-to-date with building practices and regulations in relation to property reinstatements and tendering processes.

Requirements:

  • Minimum of 2 years' experience in dealing with complex home claims, with exposure to losses in excess of £100,000.
  • Qualified to a minimum of Cert CII, with aspirations to progress to Dip CII, with comparative CILA qualifications accepted.
  • Proven track record of managing claims cradle to grave with an intense focus on customer satisfaction and service.

What We Offer:

  • Salary based on experience plus an excellent benefits package.
  • Bonus opportunity dependent on performance and company results.
  • Generous pension scheme with up to 14% company contribution.
  • 29 days holiday plus bank holidays, with option to buy or sell up to 5 days.
  • Discounts on Aviva products and other retailer offers.
  • Opportunity to participate in the Matching Share Plan and Save As You Earn scheme.
  • Supportive policies including parental and carer's leave.
  • Flexible benefits to suit individual needs.

About Aviva:

We are a leading insurance company committed to providing excellent customer service and delivering a hands-on, bespoke claims service. Our team is passionate about making a difference and creating a positive impact on our customers' lives.