Claims Operations Specialist

2 weeks ago

Sydney, New South Wales, Australia beBeeCaseManagement Full time $90,000 - $120,000

Are you looking for a challenging and rewarding role that requires strong analytical and problem-solving skills?

">About the Role
  • We are seeking an experienced Claims Case Manager to join our team in Sydney.
  • This is a key member of our claims administration team, responsible for ensuring that all claim work items are completed within agreed Service Level Agreements (SLAs).
  • The successful candidate will be accountable for accurate management of their own claim portfolio, ensuring compliance with SLAs, and adherence to business rules, life code, SIS Act, and super code regulations.

This includes performing quality assurance tasks and conducting end-to-end claim reviews to ensure proficient and accurate case management within the team.

In addition, the successful candidate will be responsible for incident management, complex enquiries, and standard operating procedures (SOPs). They will also provide subject matter expert (SME) input for SOPs and ensure all SOP actions are completed within agreed timeframes.

To excel in this role, you will need:

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