Level 2 Technical Support Specialist

2 months ago

Melbourne, Victoria, Australia Professional Search Group Full time
About the Role

We are seeking a highly skilled Level 2 Support Engineer to join our team at Professional Search Group. As a key member of our IT team, you will be responsible for providing technical support and managing IT environments.

Key Responsibilities:
  • Technical Support: Provide Level 2 technical support for client issues, ensuring timely and effective resolution.
  • Virtualization Management: Manage and maintain virtualization environments, including EsxI, VMware, and HyperV.
  • Cloud Administration: Administer and support Microsoft Azure environments, including virtual machines, networking, and storage.
  • Active Directory Management: Manage and troubleshoot Active Directory services, including user accounts, group policies, and domain controllers.
  • Telecommunications Support: Support and manage 3CX phone systems, ensuring seamless communication for clients.
  • Collaboration and Escalation: Collaborate with Level 1 support teams to resolve complex technical issues and escalate when necessary.
  • System Maintenance: Perform regular system maintenance, updates, and patching to ensure optimal performance and security.
  • Documentation and Knowledge Sharing: Document technical procedures, solutions, and best practices to improve team knowledge and efficiency.
  • Customer Service: Provide exceptional customer service and build strong relationships with clients.
  • Professional Development: Stay up-to-date with industry trends, technologies, and best practices to continually improve service delivery.
About You:
  • Experience: Proven experience as a Level 2 Support Engineer or in a similar role within an MSP environment.
  • Technical Skills: Strong proficiency in managing EsxI, VMware, and/or HyperV virtualization technologies.
  • Cloud Expertise: Extensive experience with Microsoft Azure, including virtual machines, networking, and storage.
  • Active Directory Knowledge: In-depth knowledge of Active Directory administration and troubleshooting.
  • Problem-Solving Skills: Demonstrated experience in handling and resolving technical support tickets.
  • Telecommunications Experience: Experience with 3CX phone systems and VoIP technologies.
  • Communication Skills: Excellent problem-solving skills and the ability to work under pressure.
  • Interpersonal Skills: Strong communication and interpersonal skills, with a focus on customer service.
  • Certifications: Relevant certifications (e.g., VMware Certified Professional, Microsoft Certified: Azure Administrator, 3CX Certification, etc.) are highly desirable.
  • Teamwork: Ability to work independently and as part of a collaborative team.
What We Offer:
  • Competitive Salary: Competitive salary and benefits package.
  • Professional Development: Opportunities for professional development and certifications.
  • Training Programs: Comprehensive training programs.
  • Flexible Work Arrangements: Flexibility to work from home two days a week after the probationary period.
  • Dynamic Work Environment: A supportive and dynamic work environment.
  • Career Advancement: Career advancement opportunities.

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