Level 2 Support Specialist

1 month ago

Melbourne, Victoria, Australia Civica Full time
About the Role

Civica is seeking a highly skilled Level 2 Support Analyst to join our team. As a Level 2 Support Analyst, you will play a critical role in providing technical support to our esteemed customers in the local government sector.

Key Responsibilities:

  • Provide Level 2 support to customers, handling escalations and ensuring prompt and efficient assistance.
  • Work closely with developers and consultants to support software and escalations.
  • Familiarity with Software as a Service environments or cloud applications.
  • Proficiency in scripting languages or automation tools to streamline support processes.
  • Basic Technical, Web Platform, Android or IOS application knowledge.
  • Previous experience in L2 Application support asset maintenance industry (nice to have).
  • Expertise in customer service and problem-solving.
About Civica

Civica is a leading provider of software solutions for public services. We help deliver critical services for citizens worldwide, from local to state government, education, health, and care. Our aspiration is to be a GovTech champion, supporting the needs of citizens and those who serve them.

We're passionate about using technology to improve outcomes for citizens and public sector organizations. If you share our vision, we'd love to hear from you.

What We Offer

We're committed to creating an inclusive, safe, and welcoming environment for all our employees. We offer:

  • A flexible work environment, with the technology and tools to support remote work.
  • A giving culture, with benefits like our Days of Difference leave for volunteering.
  • A commitment to diversity and inclusion, with opportunities for growth and development.

We're an equal opportunity employer, and we welcome applications from diverse backgrounds. If you're passionate about making a difference, we'd love to hear from you.

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