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Level 2 Support Specialist
2 months ago
We are seeking a highly skilled Level 2 Support Analyst to join our team at Civica UK Ltd. As a Level 2 Support Analyst, you will play a critical role in providing technical support to our customers in the local government sector.
Key Responsibilities- Provide Level 2 support to customers, handling escalations and ensuring prompt and efficient assistance.
- Work closely with developers and consultants to support software and escalations.
- Familiarity with Software as a Service environments or cloud applications.
- Proficiency in scripting languages or automation tools to streamline support processes.
- Basic technical knowledge of web platforms, Android, or iOS applications.
- Previous experience in L2 application support asset maintenance industry (nice to have).
- Expertise in customer service and problem-solving.
We are committed to creating an inclusive and welcoming environment for all our employees. We offer a range of benefits, including:
- Inclusive and safe work environment.
- Flexible work arrangements, including remote work options.
- Opportunities for growth and development.
- Competitive salary and benefits package.
Civica UK Ltd is a leading provider of software solutions for the public sector. We are passionate about using technology to improve outcomes for citizens and public sector organizations. If you are looking for a challenging and rewarding role, where you can make a real difference, then we would love to hear from you.
