Senior Software Lifecycle Expert

4 days ago

Melbourne, Victoria, Australia beBeeSoftwareLifecycle Full time $130,000 - $180,000
Job Description

As a Senior Software Lifecycle Expert, you will be responsible for ensuring the successful adoption and utilization of software solutions by clients.

Key Responsibilities:
  • Build and maintain strong relationships with clients to drive adoption and expansion of software offerings.
  • Collaborate with Client Managers and Service delivery Managers to ensure seamless client engagement.
  • Develop and implement Software Success plans that promote accelerated software usage and feature adoption.
  • Conduct regular training programs to guide clients on utilizing specific software features.
  • Identify and seize opportunities for upselling and cross-selling.
  • Ensure regular business reviews are held to demonstrate the value of solutions.
Required Skills and Qualifications:
  • Advanced experience in account planning, stakeholder mapping, and management techniques.
  • In-depth knowledge of software products, services, and core functionalities, along with an understanding of industry insights and the competitive landscape.
  • Excellent sales skills, including consultative selling, negotiation, and closing deals.
  • Proficiency in executing on-time renewals with minimal volume or price churn.
  • Advanced understanding of IT service environments, service operations, ITIL practices, and financial statements.
  • Ability to manage contracts and communicate their value to clients effectively.
  • Ability to interpret clients' business strategies and identify opportunities for solutions and services.
  • Excellent interpersonal skills to develop and maintain solid stakeholder relationships up to the management level.
  • Strong communication skills, both verbal and written, complemented by good questioning and analytical abilities.
  • A bachelor's degree in business management or a related field is strongly preferred.
  • Financial acumen knowledge and understanding.
Benefits:

This role offers a hybrid work environment, allowing you to balance remote and in-office work.

About Us:

We are a trusted global innovator of business and technology services, serving a large portion of the Fortune Global 100. We invest heavily in research and development to help organizations and society move confidently and sustainably into the digital future.

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