Front Office Customer Service Professional

3 days ago

Sydney, New South Wales, Australia beBeeCustomer Full time $63,000 - $87,000

Looking for a role that combines front-line customer service with behind-the-scenes operations? We have an exciting opportunity for a Front Office Team Member. As part of our dynamic team, you will be responsible for delivering exceptional guest experiences and ensuring the smooth day-to-day operation of our hotel.

About the Role
  • Main Responsibilities:
  • Deliver outstanding customer service to ensure guest satisfaction and loyalty
  • Manage incoming calls and respond to guest queries in a professional and polite manner
  • Process guest arrivals and departures, maintaining accurate records using our property management system (PMS)
  • Coordinate daily activities with various departments, including food & beverage and housekeeping, to enhance the overall guest experience
Requirements
  • Prior experience in a similar role within the hospitality industry is essential
  • Strong communication, time management, and interpersonal skills are required
  • A friendly and positive attitude, with a willingness to work as part of a close-knit team
  • Excellent grooming and presentation standards are necessary
  • Able to work a flexible roster, including evenings, nights, weekends, and public holidays
What You'll Need To Succeed
  • Key Skills:
  • Exceptional customer service and communication skills
  • Ability to work well under pressure and maintain composure in fast-paced environments
  • Strong problem-solving and conflict resolution skills
  • Effective time management and organizational skills
Why Join Our Team?

We offer a supportive and inclusive work environment, with opportunities for growth and development. If you're passionate about delivering exceptional guest experiences and working in a dynamic team, we'd love to hear from you

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