Strategic Communications Expert for Ipswich's Growth

5 days ago

Ipswich, Australia Ipswich City Council Full time

About the Role

The Change and Communications Lead will play a pivotal role within the Customer Experience (CX) team at Ipswich City Council, driving internal and external engagement activities for the CX Program of Work. This position focuses on connecting the organisation with ongoing projects, fostering a cohesive approach to communication.

Key Responsibilities Include:

  • Developing and implementing effective communication strategies for the CX Program of Work, adhering to a consistent CX branded style guide.
  • Collaborating with the CX team to create project communication plans, events, and activities that enhance stakeholder engagement.
  • Providing expert advice on communication techniques and mechanisms, as well as developing and delivering internal communications that cater to diverse audiences.
  • Tapping into internal and external communications networks within council, ensuring timely dissemination of information to various stakeholder groups.
  • Supporting the Customer Experience Champions component of the 'CX Cross Functional Teams' project.
  • Enhancing communication skills and competencies within the team through targeted support and training initiatives.

About You

To excel in this role, you will require:

  • Relevant qualifications in marketing and/or communications or demonstrated experience in similar roles.
  • A strong background in both internal and external communications, as well as change management principles.
  • A customer-centric mindset, prioritising continuous improvement and innovation.
  • The ability to work autonomously, collaboratively, decisively, and with attention to detail.
  • An aptitude for multitasking, prioritising disparate project deadlines alongside core CX BAU responsibilities.
  • A commitment to our values of communication, collaboration, integrity, efficiency, and leadership.

About Us

Ipswich City Council is a dynamic entity blending rich heritage, proud communities, diverse landscapes, and a vibrant energy, creating a region full of liveability and opportunity. As the state's fastest-growing city, Ipswich is one of the oldest provincial cities, offering a unique blend of history and modernity.

We strive to contribute positively to our growing region through various teams operating across industries, delivering services to the community and shaping our vision: 'Ipswich, a city of opportunity for all.'

Our workplace culture is built upon our values of communication, collaboration, integrity, efficiency, and leadership, making us an ideal place to shape the future of our city and its people.

Salary and Benefits

This 12-month fixed-term position comes with a salary commencing at $93,169, plus 12.5% superannuation. Our benefits package includes:

  • A positive workplace culture prioritising positivity, inclusivity, and a supportive environment where everyone can thrive.
  • Flexible work/life balance, allowing you to maintain your well-being while fulfilling your work ambitions.
  • Diversity and inclusion, valuing different ideas and perspectives to drive innovation and better decision-making.
  • Ongoing learning, development, and career opportunities to enhance your skills, expertise, and knowledge of industry trends.
  • Access to gym memberships, employee assistance programs, and special events supporting your physical and mental health.
  • Competitive leave options, including annual leave with 17.5% leave loading, cultural leave, and other leave provisions.
  • Salary packaging options to tailor your benefits to suit your needs.

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