Communication Specialist

2 days ago

Ipswich, Australia Ipswich City Council Full time
About the Role

As a key member of the Customer Experience team at Ipswich City Council, you will play a pivotal role in shaping the organisation's internal and external engagement strategies. Your primary focus will be on connecting stakeholders with projects across various sectors while maintaining consistency with the council's brand style guide.

Key Responsibilities:

  • Developing comprehensive communication plans for projects, ensuring seamless coordination with the team.
  • Designing and executing events, activities, and campaigns to effectively engage stakeholders.
  • Providing expert advice on communication techniques, mechanisms, and best practices for internal communications.
  • Tapping into the council's internal and external networks to disseminate information to diverse stakeholder groups.
  • Leading the Customer Experience Champions component of the 'CX Cross Functional Teams' project.
  • Enhancing communication skills and competencies within the team through coaching and support.

About You

To excel in this role, you will possess:

  • Qualifications in marketing and/or communications, or equivalent experience.
  • A proven track record in both internal and external communications, as well as change management.
  • A customer-centric mindset and passion for driving improvements.
  • The ability to work autonomously, collaboratively, decisively, and with attention to detail.
  • Multitasking and prioritisation skills, including meeting disparate project deadlines and CX BAU work requirements.
  • An alignment with the council's values of communication, collaboration, integrity, efficiency, and leadership.

Benefits

This 12-month fixed-term position comes with a salary commencing at $93,169, plus 12.5% superannuation. As an Ipswich City Council employee, you can expect:

  • A positive workplace culture that fosters positivity, inclusivity, and a supportive environment.
  • A flexible approach to work-life balance, promoting your well-being and job satisfaction.
  • A diverse workforce where different ideas and perspectives drive innovation and better decision-making.
  • Ongoing learning and development opportunities to enhance your skills, expertise, and knowledge of industry trends.
  • Access to gym memberships, employee assistance programs, and special events supporting your physical and mental health.
  • Competitive leave options, including annual leave with 17.5% leave loading and cultural leave.
  • Salary packaging options, such as financial advice, income protection insurance, professional memberships, novated leases, and more.

About Ipswich City Council

Ipswich is a dynamic city blending rich heritage, diverse landscapes, and a vibrant energy, making it a region full of liveability and opportunity. The council contributes to this growth by delivering services to the community and shaping its vision: 'Ipswich, a city of opportunity for all.'

We have a workplace culture built on our values of communication, collaboration, integrity, efficiency, and leadership. If you share these values and are passionate about enhancing the quality of life for the Ipswich community, we encourage you to apply.

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