Customer Service Liaison

3 days ago


Doncaster East, Victoria, Australia Aveo Full time

Aveo is a leader in retirement living, with 30 years' experience. We provide stability and confidence to try new things and keep innovating. Our in-house range of services is holistic, supporting our customers in their independence for as long as possible.

This role is part-time, 55 hours fortnightly. The working days are Monday from 09:00-15:00, Tuesday to Friday from 09:30-15:30. You will be the first point of contact for residents and work closely with them and various internal and external stakeholders to help ensure the smooth running of the community.

The estimated annual salary for this position is $27,215 per year, based on 39 hours of work per week at an hourly rate of $27.17.

Job Description:

You will provide general administrative support including reception duties, greeting residents & visitors and ensuring common areas are inviting. This includes assisting with the distribution of mail & email correspondence and coordinating events within the community.

You will liaise with internal and external stakeholders such as residents, visitors, community groups, contractors and fellow company colleagues. You will also provide a caring, safe and inspiring environment that supports our residents in living their lives to the fullest through the latter stage of their ageing journey.

Requirements:
  • Experience in a customer-facing Administration or Reception environment (such as Retirement Villages, Tourism Management, Corporate Offices or Hospitality)
  • Intermediate computer skills and adaptability to learn new software programs
  • Demonstrated ability to coordinate work and prioritise work to meet deadlines and commitments
  • Current Police Check certificate
  • Current COVID-19 Vaccinations up-to-date
What We Offer:
  • $27.17/hr + relevant award entitlements including penalty rates, overtime and allowances + superannuation
  • Potential to earn up to 12 weeks Parental Leave
  • Ability to purchase additional Annual Leave
  • Employee Referral Program and Employee Assistance Program
  • Discounts to Health Insurance and Retail & Leisure partner providers
  • Further career opportunities and development
  • Be part of an organisation focused on innovation and support


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