Customer Service Liaison
7 days ago
As a key member of our team, you will play a vital role in delivering exceptional customer service. Reporting to the Sales Manager, you will be responsible for providing a high level of service via phone, confirming orders and deliveries, and responding to customer enquiries.
Key Responsibilities
- Provide customer service via phone, adhering to quality standards
- Confirm orders and deliveries, respond to customer enquiries, and resolve issues
- Process orders and utilize computer systems
- Support the sales team and act as a first point of contact
- Maintain systems and records
Requirements
- Excellent attitude and team player
- Able to effectively communicate with customers at all levels
- Strong computer skills and proficiency in MS Office suite
- Customer service experience, with the building industry advantageous
- Attention to detail and organizational skills
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