Customer Service Liaison

7 days ago


Ballarat East, Victoria, Australia Conquest Recruitment Group Full time
About the Role

As a key member of our team, you will play a vital role in delivering exceptional customer service. Reporting to the Sales Manager, you will be responsible for providing a high level of service via phone, confirming orders and deliveries, and responding to customer enquiries.

Key Responsibilities
  • Provide customer service via phone, adhering to quality standards
  • Confirm orders and deliveries, respond to customer enquiries, and resolve issues
  • Process orders and utilize computer systems
  • Support the sales team and act as a first point of contact
  • Maintain systems and records

Requirements
  • Excellent attitude and team player
  • Able to effectively communicate with customers at all levels
  • Strong computer skills and proficiency in MS Office suite
  • Customer service experience, with the building industry advantageous
  • Attention to detail and organizational skills


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