Senior IT Support Specialist

4 days ago

Brisbane, Queensland, Australia beBeeITSupport Full time
Job Description

We are seeking a skilled IT Support Specialist to join our team. This is a full-time, fixed-term position for up to 6 months.

The successful candidate will provide advanced level ICT technical and troubleshooting support for clients across multiple sites via telephone, remote desktop access, and face-to-face communication.

You will join an established highly regarded team of professionals who consistently provide amazing service and client support.

Key responsibilities will include:

  • Providing onsite assistance to diagnose and resolve hardware and software faults on assigned devices.
  • Providing leadership and advice on the technical aspects of information technology to clients.
  • Administering desktop management systems.
  • Installing, configuring, and maintaining server operating systems.
  • Developing and maintaining documentation of customer infrastructures, organisational operational guidelines, and procedural documents.
  • Using customer service practices including courtesy, helpfulness, and follow-through in all aspects of service requests, incident, and problem management.
  • Participating in team meetings and team building exercises.
  • Utilising service management software to actively monitor tickets and maintain accurate and timely information about the status of jobs.

The ideal candidate will possess qualifications and training equivalent to an undergraduate degree in IT or a related field, and subsequent relevant experience.

Experience in providing high-level support with Windows and Mac, including knowledge of Microsoft Windows infrastructure and macOS infrastructure is desirable.

An understanding of IT/data security issues and solutions and a breadth of general computing and network knowledge and experience is required.

Demonstrated effective interpersonal, oral, and written communication skills, particularly in documenting processes and work instructions, and interpreting client requirements.

Self-motivated and able to work effectively, either alone or in a team environment.

Able to work under pressure, prioritise tasks, meet deadlines with a high level of accuracy and attention to detail.

Benefits

  • Up to 26 weeks paid parental leave or 14 weeks paid primary caregiver leave
  • 17% superannuation contributions
  • 17.5% annual leave loading
  • Access to flexible working arrangements, including hybrid working options, flexible start/finish times, purchased leave, and a condensed fortnight
  • Health and wellness discounts – fitness passport access, free yearly flu vaccinations, discounted health insurance, and access to our Employee Assistance Program for staff and their immediate family
  • UQ Study for Staff
  • On-campus childcare options
  • Affordable parking (from just $6.15 a day)
  • Salary packaging options

Others

  • Candidates must maintain unrestricted work rights in Australia for the duration of this appointment.
  • Employer-sponsored work rights are not available for this appointment.

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