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Onsite Support Specialist
2 months ago
blueAPACHE is a leading Australian-owned Managed Service Provider, recognized for its excellence in delivering high-quality IT services to mid-market businesses. Our company culture is built on a strong foundation of employee and customer experience, with a focus on innovation, teamwork, and continuous improvement.
The RoleWe are seeking a highly skilled and experienced Onsite Support Engineer to join our Melbourne Service Centre Team. As a key member of our team, you will be responsible for providing exceptional technical support to our customers, ensuring the smooth operation of their IT services.
The successful candidate will have a strong background in IT infrastructure, with experience in networking technologies, Active Directory, DNS, DHCP, and group policy. You will also have excellent communication and problem-solving skills, with the ability to work effectively in a fast-paced environment.
Key Responsibilities- Provide onsite and remote technical support to customers, resolving complex technical issues related to macOS, iOS, and Apple hardware.
- Assist remote resolver teams with activities that require physical presence, creating knowledgebase articles and process documents to reduce incident volumes.
- Deploy new infrastructure, including desk and server-side equipment, and act as the key technical representative of blueAPACHE's managed services.
- Setup new PCs, phones, and mobile devices, and carry out software installations as per customer documented processes.
- 2+ years of experience working in a Service Desk or Field Services role.
- Basic understanding of IT infrastructure, including networking technologies.
- 2+ years of experience with Active Directory, DNS, DHCP, and group policy.
- 2+ years of experience working with a ticket management system.
- 2+ years of experience configuring and optimizing macOS and iOS environments for enterprise settings.
- Opportunity to work with a leading Managed Service Provider in Australia.
- Competitive salary and benefits package.
- Opportunities for career growth and professional development.
- Collaborative and dynamic work environment.
