Transforming IT Operations

1 week ago

Brisbane, Queensland, Australia beBeeTransition Full time $100,000 - $120,000
IT Services Transition Specialist

This is a fixed-term role through July 2025, supporting the Modernisation Program-an ambitious transformation of our CRM and finance systems.

You will work closely with internal teams and Managed Service Providers (MSPs) to define, document, and implement processes for sustainable IT operations.

Key Responsibilities:

  • Develop and execute detailed plans to transition IT projects into Business as Usual (BAU).
  • Define operational standards and readiness criteria, ensuring alignment with service levels.
  • Lead incident management, operations manual creation, and disaster recovery (DR) planning.
  • Conduct readiness assessments, manage go-live processes, and facilitate knowledge transfer.
  • Maintain up-to-date service-level documentation, best practice guides, and DR plans.
  • Identify, mitigate, and document risks to ensure smooth service transitions.

Required Skills and Qualifications:

  • Extensive years of IT Service Management or Transition experience.
  • A proven track record in managing service transitions for complex IT systems, including CRM.
  • Strong knowledge of ITIL and service management best practices.
  • Experience with MSPs in multi-vendor environments.
  • Exceptional stakeholder management and communication skills.

Benefits:

  • Opportunity to work on an ambitious transformation project.
  • Chance to develop and implement sustainable IT processes.
  • Collaborative environment with internal teams and MSPs.

Others:

  • Role requires a confident leader to navigate cultural and leadership changes in the division.
  • Potential change saturation as projects approach go-live.
  • Limited internal expertise in Dynamics 365 / Power Platform.

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