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Hospitality Operations Manager
1 month ago
We are seeking a highly skilled Hospitality Operations Manager to lead our Garden Kitchen & Bar team at The Star Gold Coast. As the ideal candidate, you will have extensive experience in managing day-to-day operations of high-end venues and possess excellent leadership skills.
Role OverviewThe successful candidate will be responsible for coordinating operational functions across Garden Kitchen & Bar, engaging and developing a world-class team to deliver exceptional guest experiences. You will also oversee team member-related initiatives, including coaching, development, engagement, succession planning, and retention.
Key Responsibilities- Manage day-to-day operations of Garden Kitchen & Bar, ensuring seamless delivery of exceptional experiences.
- Lead and motivate the team to continuously deliver guest experiences in line with our service culture.
- Oversee all team member-related initiatives, including coaching, development, engagement, succession planning, and retention.
- Review and analyze daily operational needs, maintaining beverage, labor, product, and expenses within budget.
- Plan and execute bespoke events in line with guest experience strategy, leveraging F&B supplier partnerships.
To be considered for this role, you will need:
- Extensive venue management experience in high-end restaurants, executive lounges, or bars.
- A hands-on operational approach and passion for developing your career within hospitality.
- Outstanding standards, professionalism, and commitment to guest service.
- Possession of accreditation in Responsible Service of Alcohol.
We offer a competitive salary package, paid leave entitlements, and an organization that values diversity, teamwork, and bringing your best self. As a valued member of our team, you will enjoy 30% off our Food & Beverage venues, amazing discounts across our properties, and free meals each day in our Employee Dining Room. Our company is committed to creating a diverse, equitable, and inclusive workplace, and we welcome applications from all cultures, ages, religions, genders, LGBTQI+ people, Australia's First Nations Peoples, and people with disabilities.
About UsThe Star Gold Coast is a premier entertainment destination offering luxurious accommodation and spa, iconic bars, restaurants, and a world-class casino. We host live concerts and shows in our Theatre and Events Centre, Live on the Lawn events, and world-class DJs at Atrium Bar. Our company is committed to creating a workplace that is both relaxing and fun, and we strive to provide exceptional experiences for our guests, a great place to work for our team members, and positive outcomes for our communities.
