Healthcare Ambassador

2 weeks ago

Sydney, New South Wales, Australia beBeePatient Full time $127,150 - $144,444

The Concord Repatriation General Hospital is seeking a highly skilled and experienced professional to fill the role of Patient Experience Officer. This position requires strong coordination and management skills, with the ability to effectively handle patient and family feedback in accordance with organisational policies and procedures.

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Key Responsibilities:

  • To coordinate and manage patient and family feedback in a fair and transparent manner
  • To work closely with patients, families and hospital departments to provide effective healthcare treatment and positive hospital experience

Requirements:

  • A relevant qualification or clinical background
  • Relevant management experience
  • Demonstrated knowledge and experience in complaints management in a healthcare setting
  • Demonstrated knowledge and skills in conflict resolution, mediation/counselling and advocacy

Benefits:

  • Accrued Day Off each month
  • Paid Parental Leave & Annual Leave loading
  • Opportunity for extra tax savings through Salary Packaging and Novated Leasing
  • Free annual influenza vaccination
  • Discounted Fitness Passport membership
  • Free telehealth nutrition and wellness resources from qualified professionals

About Us:

The Concord Repatriation General Hospital is committed to providing a working environment that embraces and values diversity and inclusion. We are an equal opportunity employer and encourage applications from Aboriginal and Torres Strait Islander people and people with disability.

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