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Servicing Excellence Professional

3 weeks ago

NewcastleMaitland, Australia beBeeCustomer Full time $45,000 - $65,000

Welcome to a world of service excellence, where every guest is treated with care and attention.

We are seeking talented individuals to join our team as Front of House staff at our Strike and Holey Moley venue in Charlestown.

This is an exciting opportunity for someone who is passionate about delivering exceptional customer service, working in a fast-paced environment, and being part of a dynamic team.

Job Description:
  • Create unforgettable guest experiences by providing top-tier service and energy.
  • Drive sales on every shift by upselling, using product knowledge, and engaging proactively with guests.
  • Work collaboratively with the team to achieve daily goals and challenges.
  • Take pride in your workspace, ensuring it's well-stocked and ready to impress at all times.
  • Be trained in all areas and bring your A game whether behind the bar, at reception, or running a function.
  • Follow safety and compliance procedures to keep guests and teammates safe.
Required Skills and Qualifications:
  • Uniqueness and a passion for fun
  • Energy, enthusiasm, and positivity
  • Customer service, hospitality, or retail experience with a love for building rapport
  • A love of interacting with diverse guests - teens, kids, and adults
  • Great availability, including weekends and nights
  • A valid RSA certificate and WWCC or willingness to obtain them
Benefits:
  • Be part of an innovative and people-focused company
  • Access to a development program and opportunity to work alongside industry leaders
  • Earn an award-based hourly rate under the Amusement & Entertainment Award, plus enjoy monthly prize incentives and exciting competitions with epic prizes
  • Focus on wellbeing and mental health support, partnership with Headspace, EAP access, inclusiveness initiatives, Pride, Women, and Neurodiversity Employee network groups, and access to gender affirmation leave
  • Play on us: Enjoy free activities for you and a friend across ALL Funlab brands because work should come with perks
  • Treat yo'self: Half-price food and bev for you and a friend because the fun shouldn't stop when your shift ends
Others:
  • Create, develop, and amplify your skills within reach
  • Grow and have a blast while doing it
  • No matter where you've been, there's always room to learn and develop