Highly Skilled Technical Support Professional Wanted

3 days ago

Sydney, New South Wales, Australia beBeeTechnical Full time $90,000
IT Support Specialist

We are seeking a proactive and customer-focused IT support specialist to provide high-quality technical assistance in a corporate environment.

  • Provide technical support for end-users, ensuring all issues and requests are captured and managed through the IT service management platform (e.g., ServiceNow).
  • Deliver on-site and remote support across hardware, software, applications, and connectivity, with a focus on Microsoft technologies including Windows 11, Office 365, Teams, SharePoint, and Dynamics 365.
  • Troubleshoot devices, maintain endpoint security, and deploy, configure, and manage end-user devices (Windows, macOS, iOS, Android) in line with the standard operating environment (SOE).
  • Manage identity and access provisioning through Active Directory, Entra ID (Azure AD), and Microsoft 365.
  • Support remote access and connectivity, including Fortigate VPN and Meraki wireless, with basic network troubleshooting.

Solid technical expertise, strong communication skills, and a commitment to continuous service improvement are essential for success in this role.

As an IT support specialist, you will be responsible for delivering high-quality technical assistance to end-users. You will work closely with our team to ensure that all technical issues are resolved promptly and efficiently.

Required qualifications include:

  • Strong technical expertise in Microsoft technologies.
  • Excellent communication and problem-solving skills.
  • Ability to work under pressure and meet deadlines.
  • Knowledge of IT service management platforms (e.g., ServiceNow).

Benefits of working with us include:

  • Opportunities for professional growth and development.
  • A dynamic and supportive work environment.
  • Competitive compensation and benefits package.

Additional information:

This role requires a strong understanding of IT systems and a commitment to delivering exceptional customer service. If you are a motivated and detail-oriented individual who is passionate about technology, we encourage you to apply for this exciting opportunity.

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