Highly Skilled IT Support Professional Wanted
2 hours ago
We are seeking a highly skilled Technical Support Specialist to join our team. The ideal candidate will have a strong background in IT, excellent communication skills, and the ability to work in a complex environment as part of a collaborative team.
Key Responsibilities- Monitor and support IT application-related incidents, service requests, and problems in a timely and efficient manner
- Employ appropriate application maintenance, support, and incident management processes to investigate and resolve IT application-related incidents
- Liaise with IT suppliers to ensure IT application-related incidents are resolved in a timely and professional manner
- Ensure problem prevention methods are continually applied to improve service levels and reduce costs
- Undertake IT application-related problem diagnosis and implement problem resolution or prevention measures as necessary
- Monitor the availability, performance, and throughput of supported IT applications
- Prioritize and schedule assigned support activities and tasks
- Maintain IT application support technical documentation
- Participate in disaster recovery activities as required
- Tertiary qualifications in IT or a related discipline, or equivalent experience
- ITIL certification is essential
- 4+ years of relevant IT industry experience with 2+ years' experience in a complex IT infrastructure environment
We value diversity and inclusion at Teachers Mutual Bank Limited and strive to create a workplace culture that promotes mutual respect, equality, and exceptional member service.
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