Insurance Claims Manager
7 days ago
Rapid Restoration Claims Manager Job Overview
We are seeking an experienced and skilled Restoration & Insurance Claims Manager to oversee the end-to-end management of insurance claims and restoration projects. This key role will coordinate internal resources, manage timelines and budgets, monitor field performance, and ensure compliance with insurer requirements and industry standards.
Key Responsibilities:
- Manage and coordinate insurance restoration claims (water, mould, fire, flood, storm, and make safes)
- Liaise with insurance companies, loss adjusters, assessors, and policyholders
- Schedule and coordinate internal restoration and make safe teams across multiple regions
- Ensure compliance with relevant standards, scopes of work, and insurer SLAs
- Accurately update and maintain job files using Prime Ecosystems (or similar job management systems)
- Review site assessments, inspection reports, scopes, and variations
- Manage job progress, budgets, materials, and subcontractors where required
- Proactively resolve client concerns and maintain high-quality customer service
- Support invoicing and documentation accuracy for insurance compliance
Requirements:
- Experience in restoration, insurance building, or claims management (3+ years preferred)
- Strong knowledge of water/flood/fire/mould restoration workflows
- Understanding of insurance claim processes and reporting requirements
- Ability to lead and coordinate multiple jobs across different locations
- Excellent verbal and written communication skills
- Comfortable working in a fast-paced environment with competing priorities
- Proficient with job management software - Prime Ecosystems experience a strong advantage
Benefits:
- Be part of a respected brand with a growing national presence
- Work alongside an experienced, friendly, and driven team
- Access to a diverse pipeline of jobs across QLD & NSW
- Ongoing training and career development opportunities
- Supportive leadership who genuinely values input and initiative
- Competitive salary with bonuses linked to performance KPIs
About this Role:
This is a fantastic opportunity for an experienced Restoration & Insurance Claims Manager to take on a challenging and rewarding role with our organisation. If you have the skills, experience, and passion for claims management and restoration services, we invite you to apply for this exciting position.
-
Insurance Claims Manager
6 days ago
Gold Coast, Queensland, Australia beBeeClaims Full time $80,000 - $105,000About The TeamThe Insurance Services Branch manages the City's portfolio of general insurance and workers' compensation policies. The General Insurance unit handles the City's industrial special risks, motor vehicle, public liability, professional indemnity, councillor's & officers', employment practices liability, and contract works claims.About Your New...
-
Restoration & Insurance Claims Manager
1 week ago
Gold Coast, Queensland, Australia Rapid Restoration Australia Full timeOverview Rapid Restoration is a trusted name in the disaster recovery and insurance restoration industry, proudly servicing Queensland and New South Wales. We specialise in water damage restoration, mould remediation, fire and smoke damage, flood recovery, and building make safes—offering rapid, professional support to both insurers and their...
-
Restoration & Insurance Claims Manager
1 week ago
Gold Coast, Queensland, Australia Rapid Restoration Australia Full timeOverviewRapid Restoration is a trusted name in the disaster recovery and insurance restoration industry, proudly servicing Queensland and New South Wales. We specialise in water damage restoration, mould remediation, fire and smoke damage, flood recovery, and building make safes—offering rapid, professional support to both insurers and their...
-
Insurance Claim Specialist
7 days ago
Gold Coast, Queensland, Australia beBeeClaim Full time $103,481 - $146,449About Claims ManagementEffective claims management is essential for successful insurance services. In this role, you will provide key support to the Insurance Services Branch by managing litigated and non-litigated claims.We're Looking For Experienced Professionals Who HaveDemonstrated expertise in handling a variety of insurance claims with exceptional...
-
Insurance Claims Specialist
6 days ago
Gold Coast, Queensland, Australia beBeeClaims Full time $90,000 - $120,000About This Position The Insurance Services Division oversees the City's insurance portfolio, comprising general insurance and workers' compensation. As a Claims Officer, you will provide effective claims management for litigated and non-litigated claims in various classes of professional and public liability, motor vehicle, contract works, and industrial...
-
Strata Insurance Claims Specialist
2 weeks ago
Gold Coast, Queensland, Australia beBeeClaim Full time $90,000 - $120,000**Strata Insurance Claims Expert**This role involves resolving insurance claims and examining reported losses to establish cause, liability, and quantum. The ideal candidate will have previous loss adjusting experience with a focus on Strata claims, understanding of the complete claims management lifecycle, and ability to build and maintain key client...
-
Strata Insurance Claims Resolution Specialist
2 weeks ago
Gold Coast, Queensland, Australia beBeeLossAdjuster Full time $110,000 - $140,000Insurance Claims Resolution SpecialistWe are seeking an experienced professional to join our team as an Insurance Claims Resolution Specialist. This role involves resolving insurance claims, examining reported insurance losses to establish the cause, liability and quantum, and ensuring that customers and clients receive a high level of service.Key...
-
Gold Coast, Queensland, Australia beBeeClaims Full time $65,000 - $80,000Job OverviewWe are seeking an experienced professional to manage end-to-end insurance claims and restoration projects.The successful candidate will oversee the coordination of insurance restoration claims, liaise with insurers, assessors, internal teams, and property owners, ensuring timely and professional delivery.
-
Claims Management Specialist
21 hours ago
Gold Coast, Queensland, Australia beBeeClaimsManagement Full time $100,870 - $143,300About the RoleJob DescriptionThis position plays a crucial role in managing various insurance claims. As a Claims Officer, you will provide effective claims management for litigated and non-litigated claims across multiple classes of Professional & Public Liability, Councillors' & Officers', Motor Vehicle, Contract Works, and Industrial Special Risks. You...
-
Claims Manager
7 days ago
Gold Coast, Queensland, Australia beBeeRestoration Full time $65,000 - $80,000About the RoleRapid restoration and insurance recovery experts are required to manage and coordinate insurance claims, focusing on water damage, mould remediation, fire, flood, storm, and make safe operations.Key responsibilities include liaising with insurers, loss adjusters, assessors, and policyholders. The ideal candidate will have experience in...
