Restoration & Insurance Claims Manager

3 weeks ago

Gold Coast, Queensland, Australia Rapid Restoration Australia Full time
Overview

Rapid Restoration is a trusted name in the disaster recovery and insurance restoration industry, proudly servicing Queensland and New South Wales. We specialise in water damage restoration, mould remediation, fire and smoke damage, flood recovery, and building make safes—offering rapid, professional support to both insurers and their policyholders.

With dedicated teams across Southeast Queensland, Cairns, Townsville, Bundaberg, and Northern NSW, we provide a 24/7 emergency response, industry-compliant services, and transparent reporting. We work closely with insurance companies, loss adjusters, and assessors to ensure that every job is handled promptly, professionally, and to the highest standards.

What sets us apart is our combination of technical expertise, operational efficiency, and genuine care for clients during stressful situations. From initial site attendance to full restoration, we are committed to minimising disruption, restoring properties efficiently, and supporting policyholders through every step of the claims journey.

We use advanced systems like Prime Ecosystems and Advanced equipment tracking to streamline job management and ensure accountability at every stage.

At Rapid Restoration, we don't just restore properties — we help people recover peace of mind.

The Role

We're looking for an experienced Restoration & Insurance Claims Manager to oversee the end-to-end management of insurance claims and restoration projects. You'll be the key point of contact between insurers, assessors, internal teams (restoration, make safe), and property owners—ensuring each claim is managed efficiently and professionally from first attendance to completion.

Key Responsibilities
  • Manage and coordinate insurance restoration claims (water, mould, fire, flood, storm, and make safes)
  • Liaise with insurance companies, loss adjusters, assessors, and policyholders
  • Schedule and coordinate internal restoration and make safe teams across multiple regions
  • Ensure compliance with relevant standards, scopes of work, and insurer SLAs
  • Accurately update and maintain job files using Prime Ecosystems (or similar job management systems)
  • Review site assessments, inspection reports, scopes, and variations
  • Manage job progress, budgets, materials, and subcontractors where required
  • Proactively resolve client concerns and maintain high-quality customer service
  • Support invoicing and documentation accuracy for insurance compliance
Requirements
  • Experience in restoration, insurance building, or claims management (3+ years preferred)
  • Strong knowledge of water/flood/fire/mould restoration workflows
  • Understanding of insurance claim processes and reporting requirements
  • Ability to lead and coordinate multiple jobs across different locations
  • Excellent verbal and written communication skills
  • Comfortable working in a fast-paced environment with competing priorities
  • Proficient with job management software - Prime Ecosystems experience a strong advantage
Benefits
  • Be part of a respected brand with a growing national presence
  • Work alongside an experienced, friendly, and driven team
  • Access to a diverse pipeline of jobs across QLD & NSW
  • Ongoing training and career development opportunities
  • Supportive leadership who genuinely values input and initiative
  • Competitive salary with bonuses linked to performance KPIs
Salary

A$65,000 - A$80,000 + Super

Application Process

If you are a motivated professional with a passion for claims management and restoration services, we invite you to apply. Join Rapid Restoration and contribute to our mission of delivering exceptional restoration services across QLD and NSW.

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