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Assessment Coordinator

2 months ago

Sydney, New South Wales, Australia Vero Insurance Full time
Assessing Coordinator Role

At Vero Insurance, we're seeking a skilled Assessing Coordinator to join our team. As an Assessing Coordinator, you'll play a critical role in ensuring claims progress smoothly through the assessment and repair process.

Key Responsibilities:
  • Coordinate assessment bookings and ensure claims are correctly pathed for assessment.
  • Assist with assessing and towing related queries from claims teams, customers, repairers, and providers.
  • Provide administrative support, including quote management.
  • Coordinate post-assessment and repair activities for customers.
  • Work closely with towing provider partners to ensure SLAs are met.
  • Identify key areas for improvement based on job experience.
Requirements:
  • Motor Claims or Claims experience preferred.
  • Passion for customers and delivering exceptional service.
  • Ability to multi-task and have outstanding time management skills.
  • Strong attention to detail and ability to work well under pressure.
  • Strong communication skills with the ability to tailor communication to the audience.
  • Ability to use customer and commercial acumen to enhance business performance.
  • Knowledge of Claim Centre and MS Office Suite.
What We Offer:
  • Employee discounts and rewards.
  • Study support.
  • Parental Leave.
  • Wellness initiatives.

We're committed to building futures and protecting what matters. If you're passionate about delivering exceptional customer service and have a strong background in claims, we'd love to hear from you.