Assessment Coordinator

3 weeks ago

Sydney, New South Wales, Australia Vero Insurance Full time
Assessing Coordinator Role

At Vero Insurance, we are seeking a highly organized and detail-oriented Assessing Coordinator to join our team. As an Assessing Coordinator, you will play a critical role in ensuring that claims progress smoothly through the assessment and repair process.

Key Responsibilities:

  • Coordinate assessment bookings and ensure claims are correctly pathed for assessment.
  • Assist with assessing and towing related queries from claims teams, customers, repairers, and providers.
  • Provide administrative support, including quote management.
  • Coordinate post-assessment and repair activities for customers.
  • Work closely with towing provider partners to ensure SLAs are met.
  • Identify key areas for improvement based on job experience.

Requirements:

  • Motor Claims or Claims experience preferred.
  • Passion for customers and delivering exceptional service.
  • Ability to multi-task and have outstanding time management skills.
  • Strong attention to detail and ability to work well under pressure.
  • Strong communication skills with the ability to tailor communication to the audience.
  • Ability to use customer and commercial acumen to enhance business performance.
  • Knowledge of Claim Centre and MS Office Suite.

What We Offer:

  • Employee discounts and rewards.
  • Study support.
  • Parental leave.
  • Wellness initiatives.

We are committed to building futures and protecting what matters. We value the unique experiences, insights, and diverse workforce that benefits our people, our business, and our customers. If you are a motivated and detail-oriented individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.

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