Senior Support Leadership Professional

4 weeks ago

Sydney, New South Wales, Australia Civica Full time

We're Civica, a global GovTech champion delivering critical services to citizens worldwide. With 21 years of continuous growth and success, we're at a pivotal point in our journey to realise our aspiration of making a real difference to people and communities.

As a company, we're passionate about using technology to improve outcomes for citizens and public sector organisations. If you share our passion and want to unlock your potential while making a positive impact, then Civica is the right place for you.

About the Role

As Senior Support Leadership Professional for the Health & Care division, you'll lead our support teams, processes, and technology, ensuring seamless customer experiences and operational excellence. You'll work closely with our Executive Director and Head of Support, collaborating with leaders across functions like Service, Development, Product, and Central Functions.

This senior leadership role requires strategic thinking, problem-solving skills, stakeholder management expertise, and the ability to thrive in a fast-paced environment. Key responsibilities include:

  • Planning, budgeting, and coordinating support activities to meet customer satisfaction and operational targets.
  • Maintaining knowledge of supported technologies and products to ensure top-notch service delivery.
  • Recruiting, developing, and leading a high-performing support team, offering opportunities for career growth and skill development.
  • Directing the team to deliver exceptional support, driving business outcomes, and consistently meeting high standards.
  • Defining, managing, and reporting on key performance indicators (KPIs) for support activities.
  • Analysing data to identify areas for improvement and optimise support processes.
  • Promoting continuous process improvement and innovation to enhance support KPIs and overall customer experience.
  • Fostering collaboration with other support leads to share best practices and drive organisational excellence.

Expected Salary Range: £80,000 - £110,000 per annum, depending on experience and qualifications. Our competitive compensation package reflects our commitment to attracting and retaining top talent.

About Civica

Civica is a dynamic and growing company dedicated to delivering innovative solutions that make a real difference to citizens' lives. With over 5,000 public bodies globally relying on our software, we're proud to be a trusted partner in shaping the future of public services.

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