Customer Experience Manager Position
2 days ago
This role is a key part of a small but well-established CX design team. The team tackles complex, ambiguous initiatives and brings structure, insight, and direction where it's needed most.
As the Manager Customer Experience, your role will be to optimise key product and service delivery journeys and deliver other customer-centric initiatives.
- Bring structure to ambiguity by shaping customer strategy, designing propositions, visualising journeys, and contributing to the development of personas and insight-driven decision making.
- Map pain points in key journeys (for example home lending) and facilitate cross-functional workshops or help business units leverage the CRM platform effectively.
The ideal candidate will have 3+ years of experience in CX, service design, proposition design or customer strategy in B2C businesses.
Requirements- Project or change management experience.
- Solid knowledge or experience in customer research or strategic customer projects.
- We are a customer-owned bank with a focus on helping everyday Australians achieve their home ownership goals.
- We offer development and wellbeing support, including study leave and wellbeing coaching, and a flexible mix of on-site and remote work options.
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