Customer Experience Manager

16 hours ago

Brisbane, Queensland, Australia beBeeCustomerExperience Full time $120,000 - $160,000

This is a leadership role responsible for delivering exceptional customer experiences across all channels. The position involves leading the growth and scalability of services, ensuring agility and responsiveness to evolving customer needs.

Key Responsibilities
  • Lead the development of strategies to enhance customer experience, drive quality frameworks, call monitoring, and issue resolution protocols.
  • Oversee telephony systems and vendor relationships, ensuring call routing, skills-based allocation, and IVR strategies are optimised.
  • Foster a strong leadership culture driven by data, continuous improvement, and change management.
  • Build a sustainable and people-focused unit through succession planning, training, development, and strong team governance.

The ideal candidate will have tertiary qualifications in Business, Commerce, Marketing, or a related discipline, with minimum 5 years' experience in a similar role within a large, diversified company.

They will possess a strong understanding of business operations, proven experience leading customer service or contact centre environments, and significant commercial and financial management acumen.

We offer flexible working arrangements, health and wellbeing programs, and career development opportunities tailored to your role.

About You
  • Tertiary qualifications in Business, Commerce, Marketing, or a related discipline.
  • Minimum 5 years' experience in a similar role within a large, diversified company.
  • Strong understanding of business operations.
  • Proven experience leading customer service or contact centre environments.
  • Significant commercial and financial management acumen.
Why This Role?

In this role, you will be instrumental in driving business outcomes, improving processes, and enhancing customer satisfaction.

  • Employee discounts and rewards programs.
  • Income protection insurance.
  • Flexible working arrangements.
  • Health and wellbeing programs.
  • Training, mentorship, and career development opportunities.

  • Customer Experience Manager

    2 days ago

    Brisbane, Queensland, Australia beBeeCustomer Full time

    Job Title: Customer Experience ManagerA dynamic customer experience manager is required to lead our client's customer service operations. This pivotal leadership role is designed for a hands-on manager who thrives in a technical environment.Key Responsibilities:Oversee the entire customer journey, from initial inquiry to post-sales support.Lead a team...

  • Manager, Customer Experience

    3 weeks ago

    Brisbane, Queensland, Australia Queensland Government Full time

    Find purpose you feel, impact you see and a legacy you bring to life.As Our Manager, Customer Experience, You Will:Manage the development and implementation of customer experience (CX) strategies, systems, and research to better understand customer needs, behaviours, and pain points.Guide the design, refinement, and optimisation of end-to-end customer...

  • Manager, Customer Experience

    3 weeks ago

    Brisbane, Queensland, Australia Queensland Government Full time

    Find purpose you feel, impact you see and a legacy you bring to life.As Our Manager, Customer Experience, You Will:Manage the development and implementation of customer experience (CX) strategies, systems, and research to better understand customer needs, behaviours, and pain points.Guide the design, refinement, and optimisation of end-to-end customer...

  • Customer Experience Manager

    2 days ago

    Brisbane, Queensland, Australia beBeeCustomer Full time

    Customer Experience ManagerWe are seeking an experienced and dynamic customer experience manager to lead and elevate our client's customer service operations. This is a pivotal leadership role designed for a hands-on manager who thrives in a technical, trade-focused environment.The ideal candidate will be responsible for overseeing the entire customer...

  • Customer Experience Manager

    2 days ago

    Brisbane, Queensland, Australia beBeeCustomerExperience Full time

    Job Title: Customer Experience ManagerWe are seeking a skilled customer experience manager to lead our team in delivering exceptional service to our clients. The ideal candidate will have a strong background in customer service, leadership, and communication.Key Responsibilities:Develop and implement effective customer service strategies to enhance the...

  • Manager, Customer Experience

    3 weeks ago

    Brisbane, Queensland, Australia Department of Primary Industries (Queensland) Full time

    As Our Manager, Customer Experience, You WillManage the development and implementation of customer experience (CX) strategies, systems, and research to better understand customer needs, behaviours, and pain points.Guide the design, refinement, and optimisation of end-to-end customer journeys across all channels, with a focus on delivering seamless and...

  • Manager, Customer Experience

    3 weeks ago

    Brisbane, Queensland, Australia Department of Primary Industries (Queensland) Full time

    As Our Manager, Customer Experience, You WillManage the development and implementation of customer experience (CX) strategies, systems, and research to better understand customer needs, behaviours, and pain points.Guide the design, refinement, and optimisation of end-to-end customer journeys across all channels, with a focus on delivering seamless and...

  • Manager Customer Experience

    3 weeks ago

    Brisbane, Queensland, Australia Great Southern Bank (Formerly CUA) Full time

    As our highly valuedManager Customer Experiencebased inBrisbane's CBD,your role will be to be key part of a small but well-established CX design team, known for taking on the 'tricky stuff'—complex, ambiguous, cross-functional initiatives—we bring structure, insight and direction where it's needed most. We're part of the broader Digital Channels and CX...

  • Manager Customer Experience

    2 weeks ago

    Brisbane, Queensland, Australia Great Southern Bank (Formerly CUA) Full time

    As our highly valuedManager Customer Experiencebased inBrisbane's CBD,your role will be to be key part of a small but well-established CX design team, known for taking on the 'tricky stuff'—complex, ambiguous, cross-functional initiatives—we bring structure, insight and direction where it's needed most. We're part of the broader Digital Channels and CX...

  • Customer Experience Manager

    2 days ago

    Brisbane, Queensland, Australia beBeeCustomer Full time

    Job Title: Customer Experience Manager\Job Description:\Lead and direct a team to deliver exceptional customer service and experience.\Develop and implement key performance indicators to identify and correct service deficiencies.\Work closely with cross-functional teams to provide superior customer service and develop a collaborative approach.\Responsible...