Customer Experience Manager
1 day ago
We are seeking a results-driven customer experience professional to elevate our client's service operations. This pivotal role is designed for a hands-on leader who thrives in a technical environment.
You will oversee the entire customer journey, from initial inquiry to post-sales support, ensuring every interaction reinforces our client's reputation for excellence and expertise.
This leadership position requires a blend of people management, process improvement, and a deep understanding of customer needs in a technical industry.
Key Responsibilities- Lead, mentor, and motivate a team of customer service specialists, fostering a culture of high performance, continuous improvement, and technical knowledge sharing.
- Manage the full employee lifecycle, including recruitment, onboarding, training, performance reviews, and professional development plans.
- Provide daily direction, constructive feedback, and coaching to ensure your team is equipped to handle complex technical inquiries and provide accurate, expert advice.
- Develop, implement, and regularly review customer service policies, programs, and procedures to enhance the entire customer experience and ensure alignment with business objectives.
- Analyse key performance metrics to drive operational efficiency, implementing solutions to improve call handling times, first-contact resolution, and overall service quality.
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Customer Experience Manager
7 days ago
Brisbane, Queensland, Australia beBeeCustomer Full timeJob Title: Customer Experience ManagerA dynamic customer experience manager is required to lead our client's customer service operations. This pivotal leadership role is designed for a hands-on manager who thrives in a technical environment.Key Responsibilities:Oversee the entire customer journey, from initial inquiry to post-sales support.Lead a team...
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Manager, Customer Experience
4 weeks ago
Brisbane, Queensland, Australia Queensland Government Full timeFind purpose you feel, impact you see and a legacy you bring to life.As Our Manager, Customer Experience, You Will:Manage the development and implementation of customer experience (CX) strategies, systems, and research to better understand customer needs, behaviours, and pain points.Guide the design, refinement, and optimisation of end-to-end customer...
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Manager, Customer Experience
4 weeks ago
Brisbane, Queensland, Australia Queensland Government Full timeFind purpose you feel, impact you see and a legacy you bring to life.As Our Manager, Customer Experience, You Will:Manage the development and implementation of customer experience (CX) strategies, systems, and research to better understand customer needs, behaviours, and pain points.Guide the design, refinement, and optimisation of end-to-end customer...
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Customer Experience Manager
2 days ago
Brisbane, Queensland, Australia beBeeManager Full time $55,000 - $80,000About the RoleThe Customer Experience Manager plays a pivotal role in maintaining and enhancing relationships with customers. This position is responsible for ensuring that day-to-day hub operations related to customer management run smoothly. As the primary point of contact for customers, you will handle everything from vehicle exchanges and returns to...
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Customer Experience Manager
6 days ago
Brisbane, Queensland, Australia beBeeCustomer Full timeCustomer Experience ManagerWe are seeking an experienced and dynamic customer experience manager to lead and elevate our client's customer service operations. This is a pivotal leadership role designed for a hands-on manager who thrives in a technical, trade-focused environment.The ideal candidate will be responsible for overseeing the entire customer...
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Customer Experience Manager
1 day ago
Brisbane, Queensland, Australia beBeeCustomerExperience Full time $80,000 - $150,000Job OpportunityWe are seeking an experienced professional to join our Customer Experience design team as a Manager.The ideal candidate will be based in Brisbane's CBD and play a key role in driving customer-centric initiatives that support our business goals.About the RoleSupport the Senior Manager CX in optimising key product & service delivery...
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Manager Customer Experience
4 days ago
Brisbane, Queensland, Australia Great Southern Bank Full timeJoin to apply for the Manager Customer Experience role at Great Southern Bank. Overview As our valued Manager Customer Experience based in Brisbane's CBD, your role will be a key part of a small but well‑established CX design team. We tackle the 'tricky stuff'—complex, ambiguous, cross‑functional initiatives—and bring structure, insight and...
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Manager Customer Experience
4 days ago
Brisbane, Queensland, Australia Great Southern Bank Full timeJoin to apply for the Manager Customer Experience role at Great Southern Bank.OverviewAs our valued Manager Customer Experience based in Brisbane's CBD, your role will be a key part of a small but well‑established CX design team. We tackle the 'tricky stuff'—complex, ambiguous, cross‑functional initiatives—and bring structure, insight and direction...
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Customer Experience Manager
6 days ago
Brisbane, Queensland, Australia beBeeCustomerExperience Full timeJob Title: Customer Experience ManagerWe are seeking a skilled customer experience manager to lead our team in delivering exceptional service to our clients. The ideal candidate will have a strong background in customer service, leadership, and communication.Key Responsibilities:Develop and implement effective customer service strategies to enhance the...
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Manager, Customer Experience
4 weeks ago
Brisbane, Queensland, Australia Department of Primary Industries (Queensland) Full timeAs Our Manager, Customer Experience, You WillManage the development and implementation of customer experience (CX) strategies, systems, and research to better understand customer needs, behaviours, and pain points.Guide the design, refinement, and optimisation of end-to-end customer journeys across all channels, with a focus on delivering seamless and...
