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Customer Experience Manager
3 weeks ago
Crafting campaigns that drive growth, engagement, and brand loyalty is a key part of this role.
We're looking for someone with 3+ years' experience in a similar marketing position who can design and deliver lifecycle strategies to captivate, convert, and retain customers.
The ideal candidate will have hands-on experience with marketing automation platforms, such as Marketo, Salesforce Marketing Cloud, or HubSpot.
This person should also be skilled at analysing campaign performance and customer behaviour using tools like Power BI, Google Analytics, and Looker Studio.
In addition, they should have commercial acumen and be able to manage budgets to deliver measurable results.
The successful candidate will work on big strategy plans, as well as day-to-day tasks, and will be responsible for preparing performance reports and marketing communications.
They should have exceptional written and spoken communication skills, along with strong copywriting and copy-editing skills.
- Experience with Canva or similar creative tools is desired.
At SilverChef, we're on a mission to help hospitality businesses thrive. We're looking for a talented professional to join our team as a Customer Marketing Specialist.
This is a pivotal role where you'll play a crucial part in shaping our global strategy to drive positive brand reputation across review channels.
You'll collaborate with internal teams and external partners to deliver creative, compliant, and brand-aligned campaigns that meet our KPIs and demonstrate ROI.
- Familiarity with social media and content creation is a plus.
- Lifecycle Strategies: Design and deliver lifecycle strategies to captivate, convert, and retain customers.
- Campaign Planning: Craft automated and trigger-based communications for every stage of the customer journey.
- Brand Reputation: Develop our global strategy to drive positive brand reputation across review channels.
- Campaign Execution: Collaborate with internal teams and external partners to deliver creative, compliant, and brand-aligned campaigns.
- Performance Analysis: Analyse campaign performance, make data-led decisions, and optimize activity to hit KPIs and demonstrate ROI.
We're looking for a highly skilled and experienced professional who can take ownership of this critical role.
The ideal candidate will have 3+ years' experience in a similar marketing position, relevant tertiary qualifications, and a proven track record in leading, planning, and optimising integrated campaigns.
They should have advanced skills in analysing campaign performance and customer behaviour using tools like Power BI, Google Analytics, and Looker Studio.
A strong understanding of commercial acumen and experience managing budgets to deliver measurable results is essential.
The successful candidate will be able to work on big strategy plans, as well as day-to-day tasks, and will be responsible for preparing performance reports and marketing communications.
- Experience with Canva or similar creative tools is a plus.
