Hotel Reservations Expert

4 days ago


Brisbane, Queensland, Australia TFE Hotels Group Full time
About the Role

We are seeking a highly skilled Cluster Reservations Agent to join our team at Adina Hotel Anzac Square in Brisbane. As a key member of our reservations team, you will be responsible for managing and processing reservations across multiple hotels, ensuring revenue maximisation through upselling guest rooms and hotel facilities, and delivering exceptional guest service.

Key Responsibilities
  • Reservation Management: Manage and process reservations across multiple hotels, ensuring seamless communication with guests and hotel staff.
  • Upselling and Revenue Maximisation: Identify opportunities to upsell guest rooms and hotel facilities, maximising revenue and enhancing the guest experience.
  • Guest Service: Deliver exceptional guest service, responding to booking requests, changes, and cancellations in a timely and professional manner.
About You
  • Previous Experience: Previous experience in hotel reservations is essential, with a strong understanding of PMS systems and distribution channels.
  • Organisational Skills: Highly organised with strong attention to detail, able to multitask and work in a fast-paced environment.
  • Technical Skills: Experienced with PMS systems such as Opera Cloud, Protel, and RMS, with computer literacy in MS Office.


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