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Hotel Reservations Team Lead

7 days ago

Brisbane, Queensland, Australia Novotel Hotels Full time

As a dedicated and experienced hospitality professional, you will play a pivotal role in ensuring the seamless operation of our hotel's reservations function.

We are seeking a skilled Front Office Reservations Manager to join our team at Novotel Hotels. This is an excellent opportunity for someone who is passionate about delivering exceptional guest experiences and has a keen eye for detail.

The successful candidate will be responsible for managing the hotel's bookings, processing third-party commissions, and providing training to other Front Office team members. If you have a strong background in hotel operations, excellent communication skills, and a passion for leadership, we would love to hear from you.

Key Responsibilities:

  • Manage the hotel's reservations system, ensuring accurate and efficient booking processes.
  • Process third-party booking commissions and handle financial tasks with accuracy and precision.
  • Train and develop other Front Office team members, promoting a positive and inclusive work environment.
  • Collaborate with the Revenue team to ensure seamless communication and coordination.

Requirements:

  • Proven experience in hotel Front Office operations, specifically in reservations management roles.
  • Exceptional leadership and communication skills, with the ability to motivate and train team members.
  • Strong analytical and problem-solving skills, with a focus on delivering exceptional guest experiences.
  • Proficiency in hotel software systems, including Resaweb and Opera.