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Accommodation Services Coordinator

1 week ago

Brisbane, Queensland, Australia 21c Museum Hotels Full time

We are seeking a talented and experienced professional to join our Front Office team as a Reservations Assistant Manager. As a leader in hotel operations, you will be responsible for managing the hotel's bookings and providing exceptional guest experiences.

About the Opportunity:

This is a full-time position offering the chance to enhance your skills and elevate your career. You will work closely with other Front Office team members, including Guest Service Agents, to ensure seamless guest experiences.

Key Responsibilities:
  • Manage the hotel's bookings, ensuring accurate quotes and efficient processing of third-party booking commissions.
  • Train and mentor Guest Service Agents in reservations-specific processes, promoting a positive information-sharing culture within the team.
  • Collaborate with the Revenue team to optimize revenue growth and guest satisfaction.
Requirements:

To succeed in this role, you must demonstrate:

  • Significant experience in hotel Front Office operations, specifically in reservations roles.
  • Strong leadership and communication skills, with proficiency in English.
  • Critical thinking abilities and a guest-centric approach to creating memorable guest experiences.
  • A comprehensive understanding of Resaweb and Opera systems.