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Cluster Reservations Specialist

1 week ago

Brisbane, Queensland, Australia TFE Hotels Group Full time
Role Overview

This is an exciting opportunity to join our dynamic reservations team at Adina Hotel Anzac Square in Brisbane. As a Cluster Reservations Agent, you will play a critical role in managing and processing reservations, ensuring revenue maximisation and delivering exceptional guest service.

Key Accountabilities
  • Reservations: Manage and process reservations across multiple hotels, ensuring seamless communication with guests and hotel staff.
  • Revenue Management: Identify opportunities to upsell guest rooms and hotel facilities, maximising revenue and enhancing the guest experience.
  • Guest Relations: Respond to booking requests, changes, and cancellations in a timely and professional manner, providing exceptional guest service.
Requirements
  • Qualifications: Previous experience in hotel reservations, preferably in a similar role.
  • Skills: Excellent communication and problem-solving skills, with the ability to work effectively in a team environment.
  • Certifications: Familiarity with PMS systems and distribution channels, with a strong understanding of hotel operations.