Reservations Management Professional

7 days ago


Brisbane, Queensland, Australia 21c Museum Hotels Full time

We are an award-winning hotel committed to delivering exceptional service and accommodation to both business and leisure travelers. As a Reservations Assistant Manager, you will have the opportunity to enhance your skills and elevate your career while helping to create memorable experiences for our guests.

About the Role:

This is a full-time position reporting directly to the Front Office Manager. You will work in parallel with other Front Office Duty Managers, as well as train Guest Service Agents in the process of managing group bookings and room allocations, and processing commissions from third-party bookings.

Key Responsibilities:
  • Respond to all service inquiries daily, coordinating with the Revenue team to accurately quote product availability, rate, and hotel facilities.
  • Assist with guest problems or queries and handle escalated complaints professionally and promptly.
  • Promptly and accurately manage key financial tasks, including processing third-party booking commissions, booking payments, and refunds when necessary.
Requirements:

To succeed in this role, you must demonstrate:

  • Demonstrated significant experience in hotel Front Office operations, specifically in reservations roles.
  • Proven leadership capabilities and exceptional communication skills in English, with proficiency in additional languages advantageous.
  • Strong critical thinking abilities and a guest-centric approach to creating memorable guest experiences.
  • A comprehensive understanding of Resaweb and Opera systems.


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