Customer Service Ambassador

6 days ago


Cairns City, Queensland, Australia Shangri-La Cairns Full time

Customer Service Ambassador

Shangri-La The Marina, Cairns, is a luxury five-star hotel seeking a charismatic Customer Service Ambassador to provide exceptional service within our Front Office department at a 5-star level.

The Hotel

Located beside Marlin Marina and Trinity Inlet in the heart of Cairns, our hotel offers 255 guest rooms, 18 function venues, and extensive food and beverage facilities.

The Role

As a Customer Service Ambassador, you will have excellent organizational and communication skills, a high standard of personal presentation, and a true understanding of unparalleled customer service.

Key Responsibilities:

  • Provide exceptional service to guests, ensuring a memorable experience.
  • Process payments and maintain accurate records of guest transactions.
  • Coordinate with other hotel staff to ensure guest requests are fulfilled promptly.
  • Ensure the lobby and other public areas are clean and well-maintained.
  • Represent the hotel in a positive light to guests and visitors.

What's in it for you:

In return for your passion and commitment, we offer a great hourly rate, excellent staff facilities and benefits, and the career opportunities are endless.

Benefits include:

  • Excellent staff benefits; Car parking, dry cleaning allowance, generous Accommodation benefits and F&B discounts across the group
  • Duty meals provided in fully staffed and maintained staff canteen.
  • Five-star hotel in CBD location on the Cairns waterfront.
  • Shangri-La Academy offering lifelong development programs.
  • Other Staff discounts, offers and more


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