Customer Service Ambassador

14 hours ago


Cairns City, Queensland, Australia Shangri-La Cairns Full time

Hotel Receptionist Opportunity

Shangri-La The Marina, Cairns is a luxury five-star hotel seeking a skilled Hotel Receptionist to provide exceptional service to our guests.

The Role

As a Hotel Receptionist, you will be responsible for greeting guests, checking them in and out, and answering phone calls and responding to guest inquiries.

You will also be responsible for providing information about the hotel and its amenities, as well as local attractions and events.

Key Responsibilities

  • Provide exceptional customer service to guests
  • Check guests in and out of the hotel
  • Answer phone calls and respond to guest inquiries
  • Provide information about the hotel and its amenities
  • Assist guests with their luggage and provide concierge services
  • Handle guest complaints and resolve issues in a timely and professional manner
  • Process payments and maintain accurate records of guest transactions
  • Ensure the lobby and other public areas are clean and well-maintained
  • Coordinate with other hotel staff to ensure guest requests are fulfilled promptly

What We Offer

In return for your hard work and dedication, we offer a competitive hourly rate, excellent staff facilities and benefits, and the opportunity to work in a dynamic and fast-paced environment.

Benefits

  • Excellent staff benefits, including car parking, dry cleaning allowance, and generous accommodation benefits
  • Duty meals provided in a fully staffed and maintained staff canteen
  • Five-star hotel in a CBD location on the Cairns waterfront
  • Shangri-La Academy offering lifelong development programs
  • Other staff discounts and offers

If you are passionate about providing exceptional customer service and have the required skills and experience, please submit your expression of interest via your resume and corresponding cover letter.



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