Network Infrastructure Support Professional
2 days ago
A prestigious Financial Services provider based in Sydney is seeking a Network Connectivity Support Specialist to join their team on a permanent basis.
The role involves supporting the software and hardware of numerous external clients connected to their systems via gateways and various products/services. The company is embarking on a large network refresh program, requiring you to visit client sites to decommission end-of-life network devices and install/configure new ones.
You will leverage your solid networking, TCP/IP, BGP, and ITSM knowledge and experience to monitor and respond to alerts, troubleshoot network access issues, install/configure network devices, update patches, and deliver new services for clients.
This position suits candidates with excellent customer service skills and the ability to quickly learn new tools and technologies.
To be successful in this role, you will need:
- Tertiary qualifications with relevant industry certifications (i.e., CCNA)
- Proven experience working in a Network Administration/Field Services capacity
- Solid background in networking (routers, switches, firewalls) with understanding of various network protocols (BGP, OSPF, etc.)
- Previous experience working in a data centre environment and/or visiting client sites
- Advanced knowledge of TCP/IP
- Understanding of ITSM
- Exceptional customer service and stakeholder engagement skills combined with strong communication skills
- Advanced troubleshooting and problem-solving skills
As a Network Connectivity Support Specialist, you can expect an estimated salary of $85,000 - $110,000 per annum, depending on your experience and qualifications.
This is a Sydney-based role that requires you to be in the office at least three days a week.
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