Senior Collections Team Manager
3 days ago
Cash Converters is Australia's leading second-hand retailer offering affordable personal finance solutions, empowering customers to make informed choices.
We embody
- A culture of inclusivity and respect
- Collaborative teamwork
- Innovative problem-solving
We are currently seeking a seasoned Senior Collections Team Manager (Collections Department) to join our Perth CBD Head Office team in a Full-Time capacity.
About the role
- You will lead and develop a team of Customer Service Officers, providing coaching and guidance to enhance their skills and performance.
- Daily, you will oversee workflows and rosters to optimize productivity and ensure departmental budgets and individual Key Performance Indicators (KPIs) are met.
- You will maintain the highest standards of compliance with legislation, policies, and procedures, prioritizing exceptional customer experiences and effective team management.
- Collaborating with other team leaders, you will play a pivotal role in shaping the company's leadership development programs and supporting your team members' growth.
- You will also be responsible for managing escalated bad debt queries, customer feedback, and complaints.
About You
- Prior experience in a leadership position within the customer service or contact centre industry is highly desirable.
- Show unwavering commitment to delivering exceptional customer service and possess strong negotiation skills.
- Exhibit a proactive attitude, ability to take initiative, and a professional approach to work.
- Have excellent communication and interpersonal skills, enabling effective relationships with key stakeholders and peers.
- Possess strong analytical and problem-solving skills to drive business success.
What We Offer
- A Monday to Friday roster | Perth CBD office location with stunning river views
- Exclusive access to 'Cashies Rewards', featuring discounts and cash-back offers from over 400 retailers
- Flexible work arrangement options available
- Opportunities for real career growth and development
- Paid parental leave benefits
- Salary packaging for a novated car lease available
- Discounted health insurance through Bupa and HBF
- 30% in-store discount
- Access to wellness activities: Move, Munch, Money, and Mind
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