Senior Collections Team Manager

3 days ago


Perth, Western Australia Cash Converters Full time

Cash Converters is Australia's leading second-hand retailer offering affordable personal finance solutions, empowering customers to make informed choices.

We embody

  • A culture of inclusivity and respect
  • Collaborative teamwork
  • Innovative problem-solving

We are currently seeking a seasoned Senior Collections Team Manager (Collections Department) to join our Perth CBD Head Office team in a Full-Time capacity.

About the role

  • You will lead and develop a team of Customer Service Officers, providing coaching and guidance to enhance their skills and performance.
  • Daily, you will oversee workflows and rosters to optimize productivity and ensure departmental budgets and individual Key Performance Indicators (KPIs) are met.
  • You will maintain the highest standards of compliance with legislation, policies, and procedures, prioritizing exceptional customer experiences and effective team management.
  • Collaborating with other team leaders, you will play a pivotal role in shaping the company's leadership development programs and supporting your team members' growth.
  • You will also be responsible for managing escalated bad debt queries, customer feedback, and complaints.

About You

  • Prior experience in a leadership position within the customer service or contact centre industry is highly desirable.
  • Show unwavering commitment to delivering exceptional customer service and possess strong negotiation skills.
  • Exhibit a proactive attitude, ability to take initiative, and a professional approach to work.
  • Have excellent communication and interpersonal skills, enabling effective relationships with key stakeholders and peers.
  • Possess strong analytical and problem-solving skills to drive business success.

What We Offer

  • A Monday to Friday roster | Perth CBD office location with stunning river views
  • Exclusive access to 'Cashies Rewards', featuring discounts and cash-back offers from over 400 retailers
  • Flexible work arrangement options available
  • Opportunities for real career growth and development
  • Paid parental leave benefits
  • Salary packaging for a novated car lease available
  • Discounted health insurance through Bupa and HBF
  • 30% in-store discount
  • Access to wellness activities: Move, Munch, Money, and Mind


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