Operations Team Leader: Lead Collections

2 weeks ago


Perth, Western Australia Cash Converters Full time

Cash Converters is a leading Australian retailer with a strong presence in the second-hand market, offering affordable finance solutions to its customers.

We are

  • Committed to providing excellent customer service and support
  • Focused on driving sales growth and revenue
  • Passionate about delivering exceptional results and meeting targets

About the Role:

This role involves coaching and developing team members within our collections department. Daily responsibilities include managing workflows and rosters, ensuring departmental budgets and individual KPIs are met.

The ideal candidate will have proven experience in a leadership role, preferably in the customer service industry or contact centre. They should be passionate about customer service, adaptable, and possess strong negotiation skills.

The Operations Team Leader (Collections Department) will play a vital role in providing guidance and leadership to the Customer Service Officers team. This includes managing escalated bad debt queries, feedback, and complaints from customers.

About You:

To be successful in this role, you should have:

  • Relevant experience in a leadership position
  • A passion for customer service and adaptability
  • Strong negotiation and analytical skills
  • Ability to build relationships with stakeholders and peers

What's On Offer:

This full-time position offers a competitive salary, exclusive access to Cashies Rewards, flexible work arrangements, real career development opportunities, and more.

We offer a supportive and dynamic work environment, making it an attractive opportunity for individuals who value teamwork, innovation, and continuous learning.

The salary for this role is approximately $80,000 - $110,000 per annum, based on location and experience. The exact figure may vary depending on individual circumstances.

Cash Converters supports diversity, inclusion, and equal opportunity. We encourage applications from people of all backgrounds, cultures, and abilities.


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