Business Operations Manager

2 weeks ago


Perth, Western Australia Cash Converters Full time

Cash Converters is a leading Australian retailer with a strong presence in the personal finance market. Our customers trust us to provide affordable solutions that give them the freedom of choice.

We're a team of passionate and dedicated individuals who are proud to be part of this legacy. We're looking for an experienced Business Operations Manager to join our collections department at our Perth CBD Head Office.

About the Role

This is a full-time opportunity to lead a team of Customer Service Officers and drive business growth through efficient operations. Your key responsibilities will include:

  • Coaching and developing team members to achieve exceptional customer service standards.
  • Managing workflows and rosters to ensure optimal productivity and compliance with regulatory requirements.
  • Developing and implementing strategies to improve operational efficiency, reduce costs, and enhance customer experience.
  • Collaborating with other team leaders to achieve business objectives and driving continuous improvement.
About You

To succeed in this role, you'll need:

  • A proven track record of leadership experience in a customer-facing environment, preferably in the collections industry.
  • Excellent communication and interpersonal skills, with the ability to build strong relationships with stakeholders and team members.
  • A strategic mindset, with a focus on delivering results-driven solutions.
  • The ability to analyze data, identify trends, and develop actionable insights to inform business decisions.
  • Possession of a valid driver's license, as occasional travel may be required.

We offer a competitive salary package, including a base salary of $80,000 - $100,000 per annum, depending on experience. Other benefits include:

  • A Monday-to-Friday roster, with flexibility to work from home one day a week.
  • Access to exclusive discounts and cash-back offers through 'Cashies Rewards'.
  • Flexible work arrangements, including compressed hours and telecommuting options.
  • Real career development opportunities, with a focus on supporting your growth and success.
  • Paid parental leave, flexible family-friendly policies, and a range of employee benefits.

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