Technical Service Specialist

2 days ago

Sydney, New South Wales, Australia beBeeFieldSupportTechnician Full time $80,000 - $99,000

Technical Service Specialist

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You want to make a difference in the lives of people with disabilities? Our company is looking for talented individuals who share our passion for innovation and customer satisfaction. As a Technical Service Specialist, you will be responsible for providing exceptional technical support to our customers and local territory managers.

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Your focus will be on delivering high-quality after-sales technical support, including troubleshooting, diagnostics, repairs, and training. You will also assist team members with trial setup, equipment delivery, and quote generation.

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About the Role

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- Coordinate and deliver demo equipment locally
- Diagnose and repair power wheelchairs, power assists, and other products within agreed service level timelines
- Assist with spare parts and service inquiries
- Search and identify the correct part number required by the dealer for service and repair
- Produce accurate and complete quotes for products, spare parts, and services
- Maintain up-to-date service and quote records for quality purposes
- Process warranty assessments and returns
- Coordinate with internal teams, including sales, suppliers, customer service, and product management, for further diagnosis support
- Provide technical and programming support to dealers.
- Demo and Trial setup
- Maintain up-to-date toolkits for servicing
- Comply with Quality and Safety procedures and requirements.

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What We're Looking For

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- Tertiary qualification
- Working with Children Check or willingness to obtain
- Results-driven with a focus on customer satisfaction and commercial acumen
- Excellent customer engagement and soft sell skills
- Customer service-oriented
- Basic level troubleshooting/critical thinking skills
- Excellent communication
- Strong presentation skills
- Calm and professional approach to inquiries
- Ability to deliver and engage people with training
- Strong attention to detail
- Good collaboration skills and teamwork.

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Why You'll Thrive Here

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- You'll make a difference every day: Our work leads to understanding and improving the lives of our users through evidence-based innovation.
- You'll make your mark as part of our future: Collaborate with colleagues across borders to innovate for individuals, and your personal impact could lead to global change.
- You'll feel welcome from day one: We're known for being great colleagues who are collaborative, fun, and at the cutting-edge. Everyone in our team cares about making a positive difference.

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Our Commitment to Your Success

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We're committed to supporting your growth and development. You'll have access to ongoing training, mentorship opportunities, and a collaborative work environment that values work-life balance.

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